Follow these simple steps to place your order:

1. Click on the category of your choice.
2. Click on Buy Now.
3. Click on Add to Cart.
4. Click on Checkout, complete your order details, and place your order successfully.

If you have any further questions, call our helpdesk at +91 90459 06888.

You can enjoy 10% OFF on your purchase by applying the discount WELCOME10 at checkout.

You can pay for your purchases using the following payment methods:

• Debit cards
• Credit cards
• Net banking
• UPI

You can track your order using the Air Waybill (AWB) details shared with you via email, SMS, or WhatsApp. Use the tracking details to check your shipment's status.

Orders cannot be modified or updated once they have been dispatched from our end. For assistance with an order that has not yet been dispatched, please contact our customer support team as soon as possible.

Most orders are dispatched within 24–48 hours (1–2 business days) after order confirmation.

Delivery typically takes 3–5 days across India, depending on your PIN code and courier availability. Delivery estimates are indicative and may vary.

5 ELM India offers free shipping on all orders. If any shipping or handling charges apply to your order, they will be clearly displayed at checkout before you complete your payment.

Yes, 5 ELM India offers pan-India delivery. However, delivery availability and timelines depend on your PIN code and the courier partner's serviceability in your area.

Once your order is dispatched, tracking details and the Air Waybill (AWB) number are shared via email, SMS, or WhatsApp, as applicable. Use these details to track your shipment and check its delivery status.

If your order is delayed, marked as delivered incorrectly, or has not arrived, contact our customer support team with your order ID so we can investigate with the courier partner.

Email: hello@5elmindia.com

Phone: +91 90459 06888

Support hours: Monday to Saturday, 10:00 AM–6:00 PM.

If you receive a damaged, leaking, defective, expired, incorrect, or incomplete order, contact us within 24–48 hours (2 days) of delivery by emailing hello@5elmindia.com.

Please include the following in your email:

• Your order ID.
• A clear description of the issue.
• Videos showing the unboxing, outer packaging, shipping label, and product condition.

Keep the product unused and in its original packaging while your request is reviewed.

5 ELM India accepts return or replacement requests for products that arrive damaged, defective, leaking, expired, or incorrect, provided the request is raised within 48 hours of delivery.

Please refer to the full 5 ELM India Return, Refund & Exchange Policy for complete terms and conditions.

You can cancel your order within 24 hours of placing it or before dispatch, whichever comes first.

To request a cancellation:

• Log in to your account and visit your order history, or
• Email hello@5elmindia.com with your order details.

Orders that have already been dispatched cannot be cancelled.

Yes, but only if the product arrives damaged, leaking, defective, expired, or incorrect.

You must raise your request within 24–48 hours (2 days) of delivery by emailing hello@5elmindia.com with your order ID and the required unboxing video evidence.

The product must be unused and in its original packaging. All requests are subject to approval by the 5 ELM Quality Assurance team.

Contact 5 ELM India at hello@5elmindia.com with your order ID and refund request. Returned products and refund requests are subject to approval under the applicable policy.

Approved refunds are generally processed within 7–10 business days after the returned product is received and verified. The time taken for the amount to reflect in your account may vary depending on your payment provider.

Email hello@5elmindia.com within 48 hours of delivery, including your order ID and clear unboxing video evidence.

Approved claims are handled according to the 5 ELM India return and replacement policy.